Saturday 7 June – AEON CO. (M) BHD., today launched its first “AEON Meet Customers Day” as part of the “We Care & Hear You Always” Customer Engagement Campaign at the Centre Court of AEON AU2 Setiawangsa Shopping Centre where the management and staff of AEON meets customers in-store to hear their voices and opinions.

AEON has and always will emphasize on improving overall customer satisfaction and the “Meet Customers Day” is AEON’s commitment for future and continual success. The objective of this special day is to gather invaluable feedback from customers and it is also a platform for the management to mingle and interact with their customers.

This also creates an opportunity for the management to really see and hear a customer’s needs issues from a customer’s point of view and for new ways for AEON to further enrich a customer’s life. The three specific areas being focused on for improvement are Quality Service, Quality Merchandise and also Quality Facility and Amenities.

“We value the opinions of our loyal customers and Meet Customer Day allows us to improve the channels of communication so that we can hear from customers, see the issues from these customers’ eyes and hear the feedback for ourselves. This is vital as we are constantly striving to improve the quality of our service and merchandise as well as our facilities & amenities,” said Ms. Nur Qamarina Chew, Managing Director of AEON CO. (M) BHD. during the launch.

The next “AEON Meet Customers Day” is scheduled to take place stage by stage started June 2014 at AEON outlets throughout the country. This pro-active approach in engaging customers is used together with existing channels such as the Customer Careline and also Facebook to reach customers from all walks of life.

Guest of Honor, Y. Bhg. Dato’  Basaruddin Bin Sadali, Deputy Chief Secretary, Ministry of Domestic Trade, Consumerism & Cooperatives added “Pro-Active Initiatives such as AEON’s Meet Customer Day are a positive sign that the company is here to stay and is interested in improving the customer shopping experience on all levels”.

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About AEON CO. (M) BHD
AEON CO. (M) BHD. is a leading General Merchandise Stores (GMS) cum supermarket chain in Malaysia, being the country’s leading retailer with 27 AEON outlets and 4 MaxValu supermarkets across the country. In the spirit of the name AEON, which means eternity in Latin, AEON’s goal is to work together endlessly with its customers, suppliers, business partners, shareholders and the community towards creating a future of limitless promises. Incorporated in 1984 in response to the Malaysian Government’s invitation to help modernize the country’s retailing industry, AEON’s chain of stores across peninsular Malaysia strives to satisfy the ever changing needs and desires of consumers. Guided by its “Customer First” philosophy, the company’s acute understanding of their target market needs, aided by optimal product-mix, AEON strives to surpass consumer expectations and enhance their experience every time they shop. Hence their tagline “AEON Enriching Your Lifestyle”.

AEON strongly supports environmental sustainability. It actively supports various causes, including recycling, energy conservation and tree planting, engaging and encouraging various parties, including staff, customers, NGOs, government agencies and the community at large. 

2014 marks a significant milestone for AEON CO. (M) BHD. with 30 years of excellence to boast, by staying relevant and competitive in the dynamic market. In commemorating its 30th anniversary, the celebration will continue to enrich lives of Malaysians and growing the nation with passion, love and inspiration.

For more information, please visit:  www.aeonretail.com.my or www.facebook/aeonretail.com.


Zakimarhaini Bt. Mohd Said
PR Manager , AEON CO. (M) BHD.
Tel : 03-9207 6246
Fax : 03-9207 2350